Privacy Policy

1 Information We Collect

At SwordForcePlus, we collect various types of information to provide you with our cloud server management services and educational programs. This includes personal information you provide directly when creating accounts, enrolling in courses, or contacting our support team.

• Personal identification information including name, email address, phone number, and billing address
• Technical information such as IP addresses, browser types, device information, and server access logs
• Usage data including course progress, platform interactions, and service utilization patterns
• Payment information processed through secure third-party payment processors
• Communication records including support tickets, feedback, and correspondence

2 How We Use Your Information

We process your personal data for specific, legitimate purposes that align with providing our cloud server management platform and educational services. Your information helps us deliver personalized learning experiences and maintain secure, reliable services.

• Providing access to cloud server management tools and educational content
• Processing payments and managing your account subscriptions
• Sending service updates, security alerts, and educational notifications
• Analyzing platform usage to improve our services and user experience
• Providing technical support and responding to your inquiries

3 Data Protection Under Malaysian Law

As a Malaysia-based company, SwordForcePlus complies with the Personal Data Protection Act 2010 (PDPA). We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Under Malaysian data protection regulations, you have specific rights regarding your personal information, including the right to access, correct, and request deletion of your data. We maintain detailed records of data processing activities and conduct regular security assessments to ensure compliance.

4 Data Sharing and Third Parties

We limit data sharing to essential service providers and only share information necessary for specific business purposes. All third-party processors are carefully vetted and bound by strict data protection agreements.

• Cloud hosting providers for secure data storage and platform infrastructure
• Payment processors for handling transactions and subscription management
• Email service providers for delivering course materials and notifications
• Analytics services to understand platform usage and improve user experience
• Legal authorities when required by Malaysian law or court orders

5 Your Privacy Rights

You maintain significant control over your personal data and how we process it. We provide multiple channels for exercising your rights and aim to respond to all requests within 30 days.

• Right to access your personal data and receive copies of information we hold
• Right to correct inaccurate or incomplete personal information
• Right to request deletion of your personal data under certain circumstances
• Right to restrict processing of your data for specific purposes
• Right to withdraw consent for data processing activities
• Right to data portability for information you've provided to us

6 Data Retention and Security

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law. Our retention periods vary based on the type of information and your relationship with our services.

We employ industry-standard security measures including encrypted data transmission, secure server environments, regular security audits, and restricted access controls. Our team receives regular training on data protection best practices and security protocols.

7 International Data Transfers

While our primary operations are based in Malaysia, some of our service providers may process data outside of Malaysia. We ensure all international transfers comply with Malaysian data protection requirements and implement appropriate safeguards.

When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. We maintain a register of all international data transfers and regularly review the security measures of our international partners.

8 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences, though some features may not function properly with cookies disabled.

• Essential cookies for platform functionality and security
• Performance cookies to analyze usage and improve services
• Preference cookies to remember your settings and customizations
• Marketing cookies for relevant content recommendations (with your consent)

9 Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data processing practices. Significant changes will be communicated through email notifications and prominent notices on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. The effective date at the top of this document indicates when the policy was last updated.